Exchange & Return
1. Reasons for return/refund
Buyers can return products for the following reasons:
Did not receive the order (e.g. parcel lost in transit)
Received an incomplete product (e.g. missing parts of product, missing products from order)
Received the wrong product(s) (e.g. wrong size/colour, different product)
Received a product with physical damage (e.g. dents, scratches, cracks)
Received a faulty product (e.g. malfunction, does not work as intended)
Received a counterfeit product (only for https://hoppercase.work/ store)
2. Return of products
Buyers should ensure that returned products are properly packed to avoid damage during shipment to the return address.
HOPPER CASE SDN. BHD 202501048511 (1649919-P)
Official proof of shipment with information such as delivery service, receipt number, sender/recipient names, contact number, and shipping address.
Other evidence that shows an agreement was reached (especially if the buyer is returning using a non-traceable mailing option).
3. We would then refund another 1x of your order through a manual Bank Transfer within 14 working days from the date the result is released.
4. Do update your BUYER Bank Account in admin@ https://hoppercase.work/ with your airway bill receipt together at Contact Us page.